With Field Service your organization can:
With a high visibility into your customer activities you can:
Schedule, Dispatch, Call Center
Schedule the right people at the right time with the right skills.
Routes are plotted and optimized in Google Maps for every service person to minimize driving time. Also, includes a list of required resources for each appointment.
Drivers receive real-time graphical information about the location and drive time.
Your team can connect through any device built with a web browser or through using the Android or iPhone app.
For any unplanned service calls, a new service order will be sent to a technician’s mobile device. The system will select a tech to take an emergency call that will have the least amount of impact to their existing schedule.
Maintain a record of all equipment installed for a customer and track what parts your company currently has in stock.
Control and keep track of inventory in multiple locations and the associated costs.
Service Contract Management
With your recurring service contracts gain visibility on renewal dates, alert the service team of expiring contracts, and create and manage multiple service schedules per customer.
Quickly establish warranties, created with specifications for which parts are under warranty to avoid confusion, mischarges, and angry customers.
Acumatics Bi(Business Intelligence), personalized dashboards are easily created, and raw data s turned into rich visuals to track results.
Customer management(CRM), an optional add-on, is tightly integrated into field service. From marketing, quoting, and installing, and then finally in field services, customer information is visible throughout the entire organization providing a 360-degree view of all customer interactions to the whole team.
Manage Project Costs
All phases of a project are tracked in Acumatica project accounting, an optional add-on. compare actual project costs with original and revised budgets in real-time.